A summary of our terms and conditions relating to all commercial training

Please note that if your company has a national account contract, alternative terms and conditions may apply.

  1. Payment terms

Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.

  1. Credit terms

Our standard credit terms for account customers are 30 days from the date of invoice. Please contact our account team if you wish to be considered to set up a credit account with us. Private individuals shall not be entitled to set up credit accounts with Operational Security Professionals Group Ltd.

  1. Course bookings

Bookings may be made by email, via the Operational Security Professionals Group Ltd website or by a signed letter or via telephone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable. Alternatively credit card payments can be made via our training page links at eventbrite.

  1. Transfers

Should circumstances mean that you need to transfer to another Operational Security Professionals Group Ltd course, the following charges will apply, dependent on notice given:

  • First transfer, made more than four weeks prior to the course start date – no charge
  • Two to four weeks notice given – 25% of the course fee
  • Less than two weeks notice given – 50% of the course fee.

All transfers must be taken within a period of six months from the original date.

  1. Cancellations and Refunds

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date – no charge
  • Two to four weeks prior to the course – 50% of the course fee
  • Less than two weeks prior to the course – full fee.

NB Cancellation must be made in writing and received by Operational Security Professionals Group Ltd by the payment due date.

When you select a OSP Group Ltd course and complete payment, you will be provided access to the course and its first set of topics as well as supporting study material. If you are unhappy with a course, please request in writing a refund within fifteen (15) days of the date, that you were granted access to the course. We will provide you with a full refund for the amount paid. The 15 days’ time-rule for our refunds policy is not applicable to short courses; for example, one-day courses, executive workshops or courses of two-weeks duration or less. In such cases a full or partial refund will be paid subject to agreement between both Parties and taking into account any prior exceptional costs incurred by OSP Group Ltd. Such ‘exceptional costs’ might include, for instance, the booking of Third Party tutors, or provision of additional technology, which might well have been specifically booked for that iteration of course delivery, etc.

  1. Non-attendance

If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

  1. Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with requirements for accreditation and certificates, sometimes session participation or assessment submissions will be required in order to achieve accreditation, and these requirements will be outlined in the course handbook.

  1. Unforeseen circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.  Operational Security Professionals Group Ltd reserve the right to receive and witness documents that will prove the case for mitigating circumstances and unforeseen circumstances and final rights of appeal will be heard by scheduled meetings of the Executive Board.

  1. VAT

All course fees are subject to the current rate of UK VAT (valid exemptions only).

  1. Distance selling regulations 2000

We abide by the applicable elements of the Distance selling regulations 2000.

  1. Guidelines for students and employers

It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.

Operational Security Professionals Group Ltd would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course, if we are hosting the course. Our company premises are fully compliant with all Equalities legislation and we also audit any Third-Party venues for full compliance to the UK Equalities Act 2010.

If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment; if this can be delivered at no-cost to Operational Security Professionals Group Ltd.  If certification and accreditation is awarded by an outside body, then fees to resit exams and referral coursework might be levied plus an administration fee. Any further training or coaching over and above that provided on the course may be charged for.

  1. Fair processing

All information that we hold concerning you will be held and processed by Operational Security Professionals Group Ltd strictly in accordance with the provisions of the Data Protection Act 1998 and the EU General Data Protection Regulation, entering into force during 2018. Please refer to our Privacy Policy for further clarity.

Such data will be used by the organisation to administer our relationship with you as a client. We reserve the right to share information with the our accreditation and awarding bodies as legal monitoring bodies. We will not, without your consent, supply your name and addresses to any [other] third parties except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by operation of law.

As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should

you have any queries concerning this right, please contact our Data Protection Officer at Operational Security Professionals Group Ltd 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR


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