Terms & Conditions



“Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;

“Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

“Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;

“Goods” means the articles that the Buyer agrees to buy from the Supplier;

“Services” means the services that the Buyer agrees to buy from the Supplier;

“Supplier” means Operational Security Professionals Group Limited (OSP Group Ltd) that owns and operates ospcyberacademy.com;

“Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

“Website” means ospcyberacademy.com



Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Services shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

Any complaints should be addressed to the Supplier’s address stated in the Contact Us Page



All orders for Services shall be deemed to be an offer by the Buyer to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once, or is deemed by the Supplier to abuse the fair usage policy then the Supplier can withdraw, withhold or cancel the promotional code at any time.



The price of the Services shall be that stipulated on the Website. Except where indicated otherwise, the price is inclusive of VAT. The shown price excludes delivery charges.

The total purchase price, including VAT, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

After the order is received the Supplier shall confirm by email the details, Services together with information on the right to cancel if the Buyer is a Consumer.

Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.

Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further until payment has been received.



The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.



The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Supplier reserves the right to withdraw any Services from the Website at any time.

The Supplier reserves the right to withdraw or suspend any promotional or offer code at any time.

The Supplier shall not be liable to anyone for withdrawing any Services from the Website or for refusing to process an order.



Where Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Services.

If the Supplier discovers that the Buyer is not legally entitled to order certain Services, the Supplier shall be entitled to cancel the order immediately, without notice.

The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.



The Buyer may cancel any order for Services for any reason up to the point of payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

Where a claim of defect or damage is made, the Services may have to be cancelled within the best before date or use by date on the Service. The Buyer shall be entitled to a full refund.



Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.



No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.



The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.



If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.



The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.



These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.



Please note that if your company has a national account contract, alternative terms and conditions may apply.


Payment terms

Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.


Credit terms

Our standard credit terms for account customers are 30 days from the date of invoice. Please contact our account team if you wish to be considered to set up a credit account with us. Private individuals shall not be entitled to set up credit accounts with Operational Security Professionals Group Ltd.


Course bookings

Bookings may be made by email, via the Operational Security Professionals Group Ltd website or by a signed letter or via telephone. Telephone bookings must be confirmed in writing upon request.

Please quote purchase order numbers where applicable. Alternatively credit and debit card payments can be made via our training page links using Stripe.



Should circumstances mean that you need to transfer to another Operational Security Professionals Group Ltd course, the following charges will apply, dependent on notice given:

First transfer, made more than four weeks prior to the course start date – no charge

Two to four weeks notice given – 25% of the course fee

Less than two weeks notice given – 50% of the course fee.

All transfers must be taken within a period of six months from the original date.


Cancellations and Refunds

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

More than four weeks prior to the course start date – no charge

Two to four weeks prior to the course – 50% of the course fee

Less than two weeks prior to the course – full fee.

NB Cancellation must be made in writing and received by Operational Security Professionals Group Ltd by the payment due date.

When you select a OSP Group Ltd course and complete payment, you will be provided access to the course and its first set of topics as well as supporting study material. If you are unhappy with a course, please request in writing a refund within fifteen (15) days of the date, that you were granted access to the course. We will provide you with a full refund for the amount paid. The 15 days’ time-rule for our refunds policy is not applicable to short courses; for example, one-day courses, executive workshops or courses of two-weeks duration or less. In such cases a full or partial refund will be paid subject to agreement between both Parties and taking into account any prior exceptional costs incurred by OSP Group Ltd. Such ‘exceptional costs’ might include, for instance, the booking of Third Party tutors, or provision of additional technology, which might well have been specifically booked for that iteration of course delivery, etc.



If you do not attend a course, and you have not previously informed us, the full course fee remains payable.


Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with requirements for accreditation and certificates, sometimes session participation or assessment submissions will be required in order to achieve accreditation, and these requirements will be outlined in the course handbook.


Unforeseen circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid. Operational Security Professionals Group Ltd reserve the right to receive and witness documents that will prove the case for mitigating circumstances and unforeseen circumstances and final rights of appeal will be heard by scheduled meetings of the Executive Board.



All course fees are subject to the current rate of UK VAT (valid exemptions only).

Distance selling regulations 2000

We abide by the applicable elements of the Distance selling regulations 2000.


Guidelines for students and employers

It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.

Operational Security Professionals Group Ltd would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course, if we are hosting the course. Our company premises are fully compliant with all Equalities legislation and we also audit any Third-Party venues for full compliance to the UK Equalities Act 2010.

If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment; if this can be delivered at no-cost to Operational Security Professionals Group Ltd. If certification and accreditation is awarded by an outside body, then fees to resit exams and referral coursework might be levied plus an administration fee. Any further training or coaching over and above that provided on the course may be charged for.


Fair processing

All information that we hold concerning you will be held and processed by Operational Security Professionals Group Ltd strictly in accordance with the provisions of the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR), entering into force on 25 May 2018. Please refer to our Privacy Policy for further clarity.

Such data will be used by the organisation to administer our relationship with you as a client. We reserve the right to share information with the our accreditation and awarding bodies as legal monitoring bodies. We will not, without your consent, supply your name and addresses to any [other] third parties except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by operation of law.

As an individual, you have a right under the Data Protection Act 2018 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact our Data Protection Officer at Operational Security Professionals Group Ltd, 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR or UK Head Office, OGV House, 11 Thistle Place,  Aberdeen, АВ10 1UZ.